Effective as of August 1, 2024
General Shipping Information
- AndaSeat provides shipping on all orders with selected shipping options.
- All orders will normally be shipped within 48 business hours of an order being placed.
- The Shipping Policy applies only to orders placed on www.andaseat.my. If you purchased your items through a licensed third-party vendor, kindly contact their representative directly, as they may have their own specific policies and procedures.
Shipment Processing Times
All orders are processed within 48 business hours (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
Shipping Area
Our website only supports shipping within West Malaysia, but we have retailers worldwide. Please click here and select your country to place an order. If your country is not available, please contact andaseatmy@andaseat.com. We will contact you shortly.
Methods of Shipping and Delivery Time
We prioritize delivering your order promptly. Depending on your delivery location and item type, we utilize various shipping services to ensure swift delivery. Orders in West Malaysia are usually shipped by DHL eCommerce.
You'll get an email confirmation with your tracking information once your order ships. For in-stock items, current shipping takes 3 to 7 business days. For pre-ordered items, it may take 1 to 2 months or more to restock and deliver.
*Note: For pre-orders, please refer to the product page for shipping estimates.
Shipping Cost
AndaSeat offers free shipping to shipping address for West Malaysia.
Tracking Orders
Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website. Also, you can use your order number or tracking number on DHL eCommerce Tracking to check your order status directly.
Damaged or Lost Items
AndaSeat ships all chairs in unopened boxes that come directly from our manufacturer so customers will receive the chairs in pristine condition. If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible.
Contact Info: andaseatmy@andaseat.com
Cancellations and Returns
If the order hasn’t shipped, please feel free to e-mail us at andaseatmy@andaseat.com for help. We will do our best to assist with your request based on your order status. However, we’re unable to change or cancel your order once it ships.
AndaSeat do not offer exchanges for our products at the moment.
However, we do have a Return Policy which you may refer to for detailed information.